Cloud-based telephony, also known as cloud telephony or cloud-based phone system. This type of telephone system uses the internet to make and manage phone calls. In a cloud-based telephony system, there is no physical equipment except telephones on site and they register to the cloud server.
Cloud-based telephony allows users to make and receive calls using their internet connection. This means they can manage calls from any online location making flexible working and business continuity part of your everyday working.
Cloud-based telephony offers a wide range of traditional telephone system features, including call routing, voicemail, call forwarding, call recording, auto-attendant, virtual phone numbers, and much more. It also provides the ability to integrate with other communication tools and applications. Tools such as email, messaging, and customer relationship management (CRM) systems, for seamless communication and workflow integration.
Integration with CRM systems can help to speed up working and presents the customer information to you as the call is delivered to the users, this provides a fast professional service to your clients.
The biggest benefit of cloud-based telephony is its scalability and cost-effectiveness. Businesses can easily add or remove phone lines or features based on their needs, without the need for significant upfront investment in hardware or infrastructure. Additionally, cloud-based telephony is charged on a monthly subscription basis, allowing businesses to pay for only the services they use, without the need for costly maintenance or upgrades.
The cloud-based telephony systems from Vital PBX Business Systems offer businesses a modern, flexible, and cost-effective way to manage their phone communications. With the added advantages of scalability, mobility, and integration with other communication tools.
Overall, the main differences between traditional telephone systems and cloud telephony are the hardware and infrastructure requirements, cost structure, scalability, features, and flexibility. Cloud telephony offers a hosted-based, cost-effective, scalable, and feature-rich solution for businesses’ communication needs, providing greater flexibility and mobility compared to traditional telephone systems.